Shipping Policy

Shipping Information

Thank you for visiting our store! We ship all orders from our warehouse in Hong Kong to destinations worldwide. Please read our shipping policy carefully before placing your order.

Processing Time

• All orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or Hong Kong public holidays will be processed on the next business day.
• You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Methods & Delivery Times

We offer the following shipping options:

Hong Kong

• Standard Shipping: 1-3 business days
• Express Shipping: Next business day

International Shipping

• Standard International: 7-14 business days
• Express International: 3-7 business days

Please note that these are estimated delivery times. Actual delivery times may vary depending on your location, customs clearance procedures, and local postal service efficiency.

Shipping Costs

Shipping costs are calculated based on the weight of your order and your delivery location. The exact shipping cost will be displayed at checkout before payment.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or directly through the carrier's website.

Customs, Duties, and Taxes

Important Notice

All international orders may be subject to customs duties and taxes imposed by the destination country. These additional charges are the responsibility of the customer and are not included in our shipping fees.

The amount of customs duties and taxes varies widely by country and type of product. We are unable to calculate these charges in advance. For more information about potential customs charges, please contact your local customs office.

We cannot mark packages as "gifts" or declare a lower value than the actual purchase price to help avoid customs fees, as this is against international shipping regulations.

Delivery Issues

If your package appears to be lost or significantly delayed:

1. First, check the tracking information for any updates
2. Contact the delivery carrier with your tracking number
3. If you're unable to resolve the issue with the carrier, please contact our customer service team at info@oddoneout.hk

Shipping Restrictions

There may be certain countries or regions we cannot ship to due to shipping carrier restrictions or international regulations. If we cannot ship to your location, we will notify you promptly after placing your order.

Questions?

If you have any questions about our shipping policy, please contact us at info@oddoneout.hk or through our website's contact form.

This shipping policy was last updated on MAY 2025.